Terms of Service

1. Acceptance of Terms

By accessing or using the Dash Sign platform ("Service"), operated by Dash Sign Inc. ("Dash Sign," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Dash Sign Inc.

We may update these Terms from time to time. Your continued use of the Service after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

2. Service Description

Dash Sign is an electronic signature platform that enables users to upload documents, place signature fields, and send documents to recipients ("Signers") for legally binding electronic signatures. The Service includes:

• Document upload and signature field placement
• Sequential and parallel signing workflows
• Identity verification via SMS OTP and photo ID upload
• Immutable audit trail generation and retention
• Template creation and bulk sending capabilities
• Tamper-proof signing certificates with SHA-256 checksums

3. User Accounts and Responsibilities

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Not share your account with others or create multiple accounts for the same individual

Signers who receive documents for signing do not need to create an account. Their identity is verified through the signing link, and optionally through SMS OTP and photo ID verification.

4. Document Handling and Privacy

Documents are encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Access to documents is restricted to the document owner and designated Signers. Dash Sign administrators can see document metadata (title, status, timestamps) but never the document content.

5. Electronic Signatures and Legal Validity

Electronic signatures created through Dash Sign are intended to be legally valid and enforceable under the Uniform Electronic Commerce Act (UECA) as adopted by Ontario and other Canadian provinces. The UECA provides that electronic signatures satisfy legal requirements for signatures where the law requires a signature, provided that the electronic signature is reliable and appropriate for the purpose.

Each signed document includes a tamper-proof audit trail with:

• SHA-256 cryptographic checksums for integrity verification
• Timestamps for every action (viewed, signed, completed)
• IP addresses and device information for each signer
• Identity verification records (SMS OTP, photo ID) when applicable

Disclaimer: Dash Sign provides the technical infrastructure for electronic signatures but does not provide legal advice. You are responsible for determining whether an electronic signature is appropriate and legally sufficient for your specific use case. We recommend consulting with legal counsel for high-value or regulated transactions.

6. Acceptable Use Policy

You agree not to use the Service to:

• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Forge signatures or impersonate any person or entity
• Obtain signatures through fraud, coercion, or misrepresentation
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated scripts, bots, or scrapers to access or interact with the Service
• Violate any applicable local, provincial, national, or international law
• Send unsolicited or unauthorized signing requests (spam)

We reserve the right to suspend or terminate your account for violations of this Acceptable Use Policy, with or without notice.

7. Intellectual Property

The Service, including its design, code, logos, trademarks, and all related intellectual property, is owned by Dash Sign Inc. and is protected by Canadian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

You retain all ownership rights to the documents you upload and the content within them. By using the Service, you grant Dash Sign a limited, non-exclusive license to process your documents solely for the purpose of providing the Service (encryption, transmission, audit trail generation).

8. Limitation of Liability

To the maximum extent permitted by applicable law, Dash Sign Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

In no event shall Dash Sign Inc.'s total aggregate liability exceed the greater of (a) the amount you paid to Dash Sign in the twelve (12) months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Termination

You may terminate your account at any time by contacting us at support@dashsign.ca. We may suspend or terminate your account at our discretion, with or without cause, and with or without notice.

Upon termination, your right to use the Service will immediately cease. We will retain audit trail data for the legally required retention period (6 years per FSRA requirements) even after account termination. Document data will be deleted in accordance with our data retention policies.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting a notice on our website or sending an email to the address associated with your account. Changes become effective upon posting unless otherwise stated.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and terminate your account.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: