Terms of Service

1. Acceptance of Terms

By accessing or using the Dash Sign platform ("Service"), operated by Dash Sign Inc. ("Dash Sign," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Dash Sign Inc.

The Service is intended for use by businesses and professionals. By creating an account you represent that you are at least 18 years of age and of the age of majority in your province or territory, and that you are using the Service in a business or professional capacity.

We may update these Terms from time to time. For minor or administrative changes (such as clarifications or typographical corrections), your continued use of the Service after the effective date constitutes acceptance. For material changes— including changes affecting fees, data practices, liability, or core service features — we will provide at least 30 days' advance written notice by email and by posting a prominent notice within the Service. Material changes require your affirmative acceptance before they take effect for your account. If you do not accept material changes, you may terminate your account before the effective date. We encourage you to review this page periodically.

2. Service Description

Dash Sign is an electronic signature platform that enables users to upload documents, place signature fields, and send documents to recipients ("Signers") for legally binding electronic signatures. The Service includes:

• Document upload and signature field placement
• Sequential and parallel signing workflows
• Identity verification via SMS OTP and photo ID upload
• Immutable audit trail generation and retention
• Template creation and bulk sending capabilities
• Tamper-proof signing certificates with SHA-256 checksums

3. User Accounts and Responsibilities

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Not share your account with others or create multiple accounts for the same individual

Signers who receive documents for signing do not need to create an account. Their identity is verified through the signing link, and optionally through SMS OTP and photo ID verification.

4. Document Handling and Privacy

Documents are encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Access to documents is restricted to the document owner and designated Signers via time-limited, signed access links. Dash Sign personnel can see document metadata (title, status, timestamps) for support and compliance purposes but do not access document content except where required by law or with your explicit consent.

5. Electronic Signatures and Legal Validity

Electronic signatures created through Dash Sign are legally valid and enforceable under the Electronic Commerce Act, 2000, S.O. 2000, c. 17 (Ontario) and equivalent provincial legislation across Canada, which provide that electronic signatures satisfy legal requirements for signatures where the law requires a signature, provided that the electronic signature is reliable and appropriate for the purpose for which it is being used.

Each signed document includes a tamper-evident audit trail with:

• SHA-256 cryptographic checksums for document integrity verification
• Timestamps for every action (viewed, signed, completed)
• IP addresses and device information for each signer
• Identity verification records (SMS OTP, photo ID) when applicable

Disclaimer: Dash Sign provides the technical infrastructure for electronic signatures but does not provide legal advice. You are solely responsible for determining whether an electronic signature is appropriate and legally sufficient for your specific use case, jurisdiction, and document type. We strongly recommend consulting with qualified legal counsel before using electronic signatures for high-value, regulated, or legally sensitive transactions.

6. Acceptable Use Policy

You agree not to use the Service to:

• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Forge signatures or impersonate any person or entity
• Obtain signatures through fraud, coercion, or misrepresentation
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated scripts, bots, or scrapers to access or interact with the Service
• Violate any applicable local, provincial, national, or international law
• Send unsolicited or unauthorized signing requests (spam)

We reserve the right to suspend or terminate your account for violations of this Acceptable Use Policy, with or without notice.

7. Intellectual Property

The Service, including its design, code, logos, trademarks, and all related intellectual property, is owned by Dash Sign Inc. and is protected by Canadian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

You retain all ownership rights to the documents you upload and the content within them. By using the Service, you grant Dash Sign a limited, non-exclusive, revocable (subject to our data retention obligations) license to store, process, and transmit your documents solely for the purpose of providing the Service (including encryption, transmission to Signers, generation of completed signed PDFs, and audit trail creation and maintenance). This license survives account termination solely to the extent necessary to fulfill our legally required data retention obligations (see Section 9).

8. Limitation of Liability

To the maximum extent permitted by applicable law, Dash Sign Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

In no event shall Dash Sign Inc.'s total aggregate liability for all claims arising out of or related to the Service exceed the greater of (a) the total amount you paid to Dash Sign in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) five hundred Canadian dollars (CAD $500).

The limitations in this section do not apply to: (i) liability arising from Dash Sign's gross negligence or willful misconduct; (ii) liability that cannot be excluded or limited under applicable law, including Ontario's Consumer Protection Act, 2002 where applicable; or (iii) death or personal injury caused by our negligence.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that documents signed through the Service will be accepted as legally valid in all jurisdictions or for all purposes.

9. Termination

You may terminate your account at any time by contacting us at support@dashsign.ca.

We may terminate or suspend your account as follows:

• Immediate termination for cause: We may suspend or terminate your account immediately and without prior notice if we determine, in good faith, that you have violated this Agreement, our Acceptable Use Policy, or applicable law, or if continued access poses a risk to the security or integrity of the Service or to other users.
• Termination without cause: We may terminate your account for any other reason upon at least 30 days' written notice sent to the email address associated with your account. During this notice period, you will retain access to download your documents and data.

Upon termination, your right to use the Service will immediately cease. You are responsible for exporting any documents or data you require before termination. We will retain audit trail data for a minimum of 6 years to satisfy applicable legal and regulatory obligations, including but not limited to requirements applicable to regulated financial services customers. Account and document data not subject to a legal retention obligation will be deleted within 90 days of account closure.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We distinguish between two categories of changes:

• Minor or administrative changes(e.g., clarifications, typographical corrections, contact information updates): We will post the updated Terms with a revised "Last updated" date. Your continued use of the Service after the posting date constitutes acceptance.
• Material changes(e.g., changes to fees, data collection practices, liability terms, or core service features): We will provide at least 30 days' advance written notice by email and by posting a prominent in-app notice. Material changes require your affirmative acceptance (clickwrap) before they apply to your account. If you do not accept, you may terminate your account before the effective date.

If you do not agree with any changes, you must stop using the Service and may terminate your account as described in Section 9.

12. Indemnification

You agree to defend, indemnify, and hold harmless Dash Sign Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your documents, including any claim that your documents infringe a third party's rights; (d) your use of electronic signatures for document types for which electronic signatures are not legally valid; or (e) your misuse of the identity verification features, including obtaining signatures by fraud, coercion, or misrepresentation.

13. Electronic Communications and Anti-Spam

By using the Service, you consent to receive electronic communications from Dash Sign, including service-related notices, signing notifications, and completion confirmations. These transactional messages are necessary for the Service to function and are not subject to opt-out, as they are required to deliver the signing experience to document recipients.

Dash Sign complies with Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23. Any promotional or marketing communications we send will include a clear identification of Dash Sign as the sender, a valid physical mailing address, and an unsubscribe mechanism. Signing request emails sent from your account to Signers on your behalf are transactional messages; you are responsible for ensuring you have an appropriate relationship or consent basis for sending signing requests to recipients.

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable service order or subscription agreement, constitute the entire agreement between you and Dash Sign Inc. regarding the Service and supersede all prior agreements, representations, and understandings.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All other provisions will remain in full force and effect.
• Waiver:Dash Sign's failure to enforce any provision of these Terms will not constitute a waiver of our right to enforce that provision in the future.
• Force Majeure: Dash Sign will not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, labour disputes, power failures, internet outages, or acts of third-party service providers.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Dash Sign may assign these Terms, in whole or in part, in connection with a merger, acquisition, or sale of assets, with reasonable notice to you.
• Survival: Provisions of these Terms that by their nature should survive termination will survive, including Sections 5 (Electronic Signatures disclaimer), 7 (Intellectual Property), 8 (Limitation of Liability), 12 (Indemnification), 14 (General Provisions), and any accrued payment obligations.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: